CASE STUDY

Botanyfarms Ring-Ready Shopify Store: Designed and Built to be a Champion

Services Provided:

  • Full Migration from Magento
  • Redesign Shopify Theme
  • Checkout Extensibility Feature
  • CRO & AOV Optimization
  • Mobile First Shopping Approach
  • Launch of a new Loyalty program
Site Metrics

152%

Conversion Rate

23%

Sales Increase

7%

Increase in AOV

Our customers say

star Excellent
Conversion Rate
Sales Increase YOY
AOV
Conversion Rate
Sales Increase YOY
AOV
Since working with Arctic Grey the new UX focused site design with a mobile first approach, shoppable collection page, and optimized cart drawer, increased total web sales by 23% from the time of launch in only 30 days. Using AI search, and smart filtering options, we were able to direct users to exactly what users were looking for.

Overview

Botany Farms approached us with a redesigned website that beautifully showcased their brand but fell short in optimizing conversion rates. Our initial focus was on enhancing the checkout experience to address this issue. We implemented a new checkout extensibility feature, incorporating Botany Farms' branding throughout the checkout process, adding trust badges to boost customer confidence, and introducing strategically placed upsell products to encourage additional purchases. This targeted approach aimed to streamline the checkout flow and enhance the overall user experience, directly contributing to improved conversion rates.

SEO

Optimization &

link Restructure

  • Optimizing blog content and structure for SEO
  • Result: Increased organic traffic + lower CPC
Conversation

Product Card Changes

What We Did: To enhance the product presentation for a merchant specializing in CBD edibles, the recommendation is to incorporate specific product attributes, such as "Strain Type" and "Effect," directly onto the product card. These attributes would be prominently displayed as badges on the product, providing immediate and visually appealing information to consumers. This design enhancement aids in making the shopping experience more informative and intuitive, allowing customers to quickly identify products that meet their preferences and needs. This strategy not only enriches the user interface but also leverages product differentiation, potentially increasing customer engagement and satisfaction. (show images from figma Ashish Patel)

WHY? WHY?

WHY? Adding product attributes to product cards on Botany Farms’ website can significantly enhance the shopping experience for customers, particularly in the edibles space where product specifics are crucial. Here’s how it impacts user experience and conversion rates for Botany Farms:

Quick and Easy Decisions:

By displaying essential attributes like potency, flavor profiles, ingredients, and THC/CBD content on each product card, Botany Farms enables customers to quickly determine which edible meets their preferences and requirements. This clarity helps in reducing the time customers spend on making a decision, thereby smoothing the shopping journey.

Easy Product Comparison:

In the competitive edibles market, customers often look to compare products based on their effects, taste, and suitability for specific needs such as relaxation, energy, or medical use. Having these attributes easily visible on Botany Farms' product cards allows customers to efficiently compare these crucial aspects side by side, enhancing their ability to make an informed purchase decision

Optimized Conversion Rates:

Streamlining the decision-making process with clear, concise product information directly correlates with improved conversion rates for Botany Farms. When potential buyers are provided with all the necessary information at a glance, it diminishes the likelihood of cart abandonment and boosts confidence in their purchase choices. Furthermore, showcasing the unique benefits and quality of Botany Farms’ edibles through detailed product attributes can effectively attract and retain customers, leading to increased sales

Overall: the strategic addition of detailed product attributes on product cards on Botany Farms’ website not only makes the shopping process more transparent and user-friendly but also positions Botany Farms as a trusted and customer-centric brand in the edibles market, thereby optimizing conversion rates and enhancing customer satisfaction.

Checkout Extensibility Upgrade

The checkout experience at Botany Farms has been transformed with the integration of trust badges, a branded checkout flow, and strategic upsell placements (ReBuy upsells used). These elements were specifically chosen to boost customer confidence and encourage additional purchases, thereby directly impacting Botany Farms' conversion rates and overall revenue

WHY? WHY?

WHY? The checkout experience at Botany Farms has been transformed with the integration of trust badges, a branded checkout flow, and strategic upsell placements (ReBuy upsells used). These elements were specifically chosen to boost customer confidence and encourage additional purchases, thereby directly impacting Botany Farms' conversion rates and overall revenue

Enhanced Trust and Security:

By displaying essential attributes like potency, flavor profiles, ingredients, and THC/CBD content on each product card, Botany Farms enables customers to quickly determine which edible meets their preferences and requirements. This clarity helps in reducing the time customers spend on making a decision, thereby smoothing the shopping journey.

Seamless Brand Experience:

By displaying essential attributes like potency, flavor profiles, ingredients, and THC/CBD content on each product card, Botany Farms enables customers to quickly determine which edible meets their preferences and requirements. This clarity helps in reducing the time customers spend on making a decision, thereby smoothing the shopping journey.

Increased Revenue Opportunities:

Displaying upsells during the checkout process provides customers with options to add additional items that may complement their initial purchase. This strategy not only improves the average order value but also enhances customer satisfaction by suggesting relevant products that add value to their purchase.

Overall: the strategic enhancements to the checkout process not only make the transaction more seamless and secure but also align with Botany Farms’ commitment to providing a superior and trustworthy shopping experience. This optimization leads to increased conversion rates and a higher degree of customer satisfaction, positioning Botany Farms as a leader in customer-centric practices in the edibles market.

Arctic Grey UI/UX Design Approach.

Desktop UX

Enhancing the desktop user experience is crucial for keeping visitors engaged and satisfied with any website. For Everlast, we prioritized intuitive navigation, responsive design, and clear calls to action. We ensured consistent branding across the site, incorporating uniform colors, fonts, and design elements.
A cohesive brand identity not only helps users recognize the website but also builds trust. We emphasized maintaining a clean and organized layout, using white space strategically and featuring bold call-to-action buttons. Well-spaced content allows users to digest information easily and focus on key elements, resulting in smoother browsing and higher click-through and conversion rates.

Mobile UX

With climbing mobile shopping rates, adopting a "Mobile First" design was crucial to improving conversion for Everlast. Not only this, but Google and other search engines consider mobile-friendliness as a ranking factor, which means a positive mobile UX can positively impact your website's search engine visibility.
In this case, they saw a 30% increase in search engine traffic for first time customers in only 30 days. Investing in mobile UX sets your brand apart from competitors and establishes a positive impression among mobile users. We ensured their website was fully optimized for mobile devices with responsive design, easy navigation, and quick loading times.

Our Process

Discover
Define
Develop
Quality Assurance
Deliver
A/B Testing
01 Research

We start our partnership with a client with a kick-off call with a dedicated member of our Success Management team. There, we discuss the site in detail, UX and UI goals, any existing pain-points, and potential solutions. Our team of Success Managers have extensive knowledge of Shopify, and provide ongoing support and daily communication to our clients.

02 Branding

We believe in the power of simplicity and strive to create eCommerce solutions that embody both elegance and functionality.

03 UX Design

From there, we dive right in to the branding and UX design with our talented team of designers. Our focus on delivering results has solidified our commitment to crafting the finest Shopify experiences through dynamic and beautiful UX and UI, and The Cashmere Sale was no exception.

04 UI Design

Our global team of developers are unparalleled in the pursuit of perfection of creating dynamic and responsive themes, that also allows a merchant the ability to manage their site through advanced customization features.

05 Development

We are multi-award winning Shopify Plus Design & Development Firm.
At Arctic Grey, we craft the most exceptional eCommerce solutions for Enterprise Merchants worldwide. Our commitment to excellence is evident in the overwhelmingly positive feedback from our clients, with over 500 Five Star Reviews.

06 Quality Assurance

Our talented Quality Assurance team test each element of a new site, from both a technical and user’s perspective. They are true perfectionists, and have extensive knowledge of UX and UI best practices on all mobile and desktop devices.

07 A/B Testing

AB Testing is crucial, and we are passionate about delivering excellence for our clients by using clear, data-driven results driving all decision making.

The Multi Award Winning Shopify Management Team at Arctic Grey

Brooke Sanderson

Merchant Success Director

Jake Amos

Director of Business Development

Truc Peter

Senior Success Manager

Autumn Nguyen

Senior Success Manager

Anthony Spallone

Director of Operations

Thiara Fernández

Senior eCommerce Manager

Vanessa Esquinazi

Junior eCommerce Manager

Hugo Silva

Solutions Engineer

Maddie Schwartz

Senior Success Manager

Why Work with
100% Client Satisfaction
Unsurpassed Quality
World-Class Customer Service
Unbeatable Integrity
Timely Delivery of Superior Products

Best Website Design 2022

Best Web Developers in New York

Top Web Developers 2020

Top Web Developers

Enterprise Shopify Plus

Best Development 2021

Top Digital Agency

Best Shopify Agency

Best Support 2021

Engineering each solution

Arctic Grey has taken an innovative approach to customer experience. We conducted research that pinpointed areas of confusion around our product offering, allowing us to make adjustments and improvements for the user journey - so customers shopping can have a more engaging experience. Our findings will serve as guidance in developing future projects moving forward.


During the project, we provided and continue to provide the following services and support:

  • Strategic Product Placement
  • Site Speed Optimization
  • Custom Upsell Cart Drawer
  • Email Marketing Optimization
  • Core Web Vitals Management
  • CRO & AOV Optimizations
  • Full Responsive Experience
  • 24/7 On Demand Support
  • E2E Shopping Experience

Checkout extensibility is a suite of powerful platform features that make it easier to customize your checkout in a way that’s app-based, upgrade-safe, higher-converting, and integrated with Shop Pay.
With checkout extensibility, you can make code-free customizations to your checkout using apps and branding tools, or use our collection of components and APIs to build more bespoke checkout experiences.
For Everlast, we streamlined their checkout experience through Shopify Checkout Extensibility, and added additional Shopify payment options and address validation. Shopify Checkout Extensibility is engineered to minimize cart abandonment, leading to a conversion rate that's 36% higher than the competition. This means more completed checkouts, increased sales, and accelerated business growth.

Everlast now uses Shopify Checkout Extensibility, and wow!

Utilizing Shopify Checkout Extensibility, we upgraded Everlast's checkout process by integrating additional payment options and address validation. We also upgraded them to One Page Checkout to minimize clicks. This system effectively minimizes cart abandonment, resulting in a remarkable 36% higher conversion rate compared to competitors.

The Conclusion

Timeline to launch:5 months

Our collaboration, fortified by Shopify's adaptable platform, honors Everlast's enduring boxing legacy, cultivated since the 1900s. By weaving captivating storytelling and user experience enhancements into their Shopify presence, we pay homage to the brand's storied past while propelling it confidently into the digital age. This partnership not only preserves Everlast's cherished heritage but also ensures its continued relevance and success, embodying a pivotal chapter in the brand's illustrious journey.

More Case Studies

Apps we used:

Apps Utilized

  • Shopify
  • Recharge
  • Klaviyo

An elegant Shopify Store designed and built for EBY by Sofia Vergara

“Working with AG was a truly top-notch experience. From start to finish, they made sure everything ran smoothly and professionally - we couldn't be happier!”

Profile

EBY by Sofia Vergara

Marketing Manager

Sofia Sofia

Apps we used:

Apps Utilized

  • Shopify
  • Rebuy
  • Recharge
  • Substract

A dynamicly personalized Shopify Store developed & maintained for Bark

Small Image

“Their immense knowledge of Shopify Plus and exceptional communication skills, accompanied by a can-do attitude made Arctic Grey a fantastic partner.”

Profile

Nari Sitaraman

Chief Technology Officer

Bark Bark

Apps we used:

Apps Utilized

  • Shopify
  • Rebuy
  • Klaviyo
  • Yotpo

A sophisticated Shopify Store designed and built for
Harvard University

“Our experience with AG was excellent, characterized by an efficient workflow and professional execution; we couldn't be more delighted!”

Profile

Daniyal S.

Harvard University

Harvard Harvard

Apps we used:

Apps Utilized

  • Shopify
  • AI
  • Rebuy
  • Arcticgrey
  • Klaviyo
  • Swatch King

An iconic Shopify Store
designed and built for The
Cashmere Sale

Small Image

“The Cashmere Sale has been working with Arctic Grey for the past 5 years. Over the years Arctic Grey has done a great job of creating exactly what we visioned while constantly refining and improving every detail.”

Profile

Samantha Ferroggiaro

The Cashmere Sale

Cashmere Cashmere

Apps we used:

Apps Utilized

  • Shopify
  • Rebuy

An iconic Shopify Store designed and built for Ebbets

“Our customers were given the opportunity to embark on an unforgettable journey, forming meaningful connections with beloved characters and creating a truly one-of-a kind shopping experience.”

Profile

Ashley

Founder & CEO, Tired Mama

Lids Lids

Apps we used:

Apps Utilized

  • Shopify
  • Smartrr
  • Rebuy

An iconic Shopify Store designed and built for Dr Green Life Organics

Small Image

“Our customers were given the opportunity to embark on an unforgettable journey, forming meaningful connections with beloved characters and creating a truly one-of-a kind shopping experience.”

Profile

Ashley

Founder & CEO, Tired Mama

Dr Green Life Dr Green Life

Apps we used:

Apps Utilized

  • Shopify
  • Rebuy
  • Recharge
  • Substract

A Shark Tank Shopify Store designed and built for Bertello

Small Image

“Their immense knowledge of Shopify Plus and exceptional communication skills, accompanied by a can-do attitude made Arctic Grey a fantastic partner.”

Profile

Andy Bert

Founder

Bertello Bertello

Apps we used:

Apps Utilized

  • Shopify
  • Rebuy
  • Klaviyo
  • Yotpo

A nostalgic UX shopping
experience designed for
Sesame Street

Small Image

“Our customers were given the opportunity to embark on an unforgettable journey, forming meaningful connections with beloved characters and creating a truly one-of-a kind shopping experience.”

Profile

Michael C.

Principal, The Wildflower Group

Sesame Street Sesame Street

Apps we used:

Apps Utilized

  • Shopify
  • Rebuy
  • Klaviyo

A sophisticated Shopify
Store
designed and built
for State & Liberty

“The turn around times are typically always within 24 hours, sometimes even faster, and the work done is always phenomenal. We recommend Arctic Grey.”

Profile

Jake Allain

Chief Operating Officer

State & Liberty State & Liberty

Apps we used:

Apps Utilized

  • Shopify
  • Rebuy
  • Yotpo
  • Klaviyo

An iconic Shopify Store designed
and built for Peanuts aka
Snoopy and the gang

Small Image

“They created engaging opportunities for our customers to interact with the characters we love, turning shopping into an unforgettable experience.”

Profile

Michael C.

Principal, The Wildflower Group

Penauts Penauts

Apps we used:

Apps Utilized

  • Shopify
  • Rebuy
  • Klaviyo
  • Yotpo

A delightful Shopify Store
designed and built for
Moonbug & Cocomelon

Small Image

Through innovative initiatives, our customers were afforded the chance to form connections with beloved characters - transforming shopping into an entirely unique experience.

Profile

Michael C.

Principal, The Wildflower Group

Moonbug Moonbug

Apps we used:

Apps Utilized

  • Shopify
  • Rebuy
  • Klaviyo

A luxury Shopify Store
designed and built for
SarahChloe

“Arctic Grey quickly distinguished themselves as a top-tier partner, armed with extensive Shopify Plus expertise and clear lines of communication.”

Profile

Zahava R.

Founder - Sarah Chloe Jewelry

SarahChloe SarahChloe

Apps we used:

Apps Utilized

  • Shopify
  • Rebuy
  • Yotpo
  • Klaviyo

A charming Shopify Store
developed for Happy Little
Camper by Hillary Duff

“Throughout the process they demonstrated an unparalleled level of enthusiasm and commitment to success that truly made them stand out from the rest.”

Profile

Meagan H.

eCommerce Manager

Hillary Duff Hillary Duff