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The elegance and simplicity 
of our design approach at 
Arctic Grey have 
elevated the shopping experience, leading to a remarkable 52% increase in conversion 
rate and a 19% rise in average 
order value. It is a testament to the power of design to enhance the UX.
At Arctic Grey, we are honored to have partnered with Harvard University to craft a shopping experience that caters to the busy, mobile consumer. Our mobile-first approach was seamlessly integrated to ensure that the customer's experience was seamless and personalized at every touchpoint. We employed our ease of shopping strategy to provide an unparalleled level of convenience and satisfaction for valued customers.
At Arctic Grey, we were tasked with the challenge of reshaping the Shopify store for Harvard University to provide a more seamless and personalized shopping experience for their customers. To achieve this, we employed a data-focused approach and A/B testing to gather insights on customer behavior and preferences.
Using this data, we built a shoppable collection page from scratch that was tailored to the needs of the busy, mobile shopper. This page featured an intuitive layout and easy-to-use navigation, making it simple for customers to find and purchase the products they were looking for.
In addition to the collection page, we also created an upsell cart drawer that was designed to increase conversions by highlighting related products and offering customers the opportunity to add them to their cart with just a few clicks. This feature was built to provide an easy way to upsell and increase the order value.
Overall, the combination of data-driven design and A/B testing allowed us to create a tailored and highly effective shopping experience that exceeded the expectations of both Harvard University and their customers. It was a true testament to the power of design to drive business success.
Arctic Grey partnered with Harvard to craft an immersive shopping experience across mobile and desktop devices. Our goal was to create an effortless and intuitive experience that would encourage customers to fill their carts and check out quickly.
To achieve this, we designed a frictionless shopping process that was optimized to maximize conversions. Our expertise in user experience design allowed us to identify upsell opportunities in the customer journey that would delight and surprise customers, driving not only an increase in conversion rate but also in average order value.
The final result of our collaboration was a seamless and personalized shopping experience that exceeded expectations, with improved conversion rate and average order value.
Mobile First: Arctic Grey conducted an extensive analysis of customer data and collaborated closely with the Harvard team to gain valuable insights. The data made it evident that a mobile-first approach was crucial for success. Through our rigorous A/B testing and data evaluation process, we honed in on a mobile experience that ensured optimum performance. Every design decision was made with the user's experience in mind, resulting in a seamless and personalized experience on mobile devices.
Site Speed: We understand that website loading speed is a critical factor in determining conversion rate. A slow website can result in missed opportunities as customers are more likely to bounce. Our research has shown that even a one-second improvement in load speeds can lead to an astounding 17% increase in conversions. Our mission was to guarantee outstanding, high-speed performance on both desktop and mobile platforms. We worked diligently to optimize every aspect of the website, from code to content, to ensure that the customer's experience was not hindered by slow load times. Our efforts were rewarded with awe-inspiring site speed results, providing a seamless and efficient experience for the customer and ultimately driving conversions.
Arctic Grey has taken an innovative approach to customer experience. Our research efforts have allowed us to pinpoint areas of confusion in the shopping experience, enabling us to make adjustments and improvements to the user journey for customers shopping for subscriptions. This has resulted in a more engaging and satisfying experience for our customers. Our findings will serve as a guide in developing future projects.
Throughout the project, we have provided and continue to provide a variety of services and support to ensure a seamless and efficient experience for our customers.
Product Development
Mobile Optimization
Full Responsive Experience
Site Speed Optimization
Core Web Vitals Management
24/7 On Demand Support
Custom Upsell Cart Drawer
CRO & AOV Optimizations
E2e Shopping Experience
eCommerce Manager
Harvard University
At Arctic Grey, we are thrilled to have introduced our phase-based updates to the Harvard University user experience, resulting in substantial increases in conversions. To further enhance this success, we are meticulously logging interactions between users and our site via heat mapping and custom reporting. This valuable data gives us an in-depth understanding of how customers interact on the platform, allowing us to make targeted A/B testing decisions for optimal outcomes.
As part of our commitment to providing our customers with new and innovative experiences, we are diligently working to perfect a scalable process. We understand the importance of not only creating an outstanding customer experience but also crafting efficient administrative tools that enable us to seamlessly add more features and intricate workflows while maintaining a flawless usability.
“Working with AG was a truly top-notch experience. From start to finish, they made sure everything ran smoothly and professionally - we couldn't be happier!”
Marketing Manager
“Their immense knowledge of Shopify Plus and exceptional communication skills, accompanied by a can-do attitude made Arctic Grey a fantastic partner.”
Chief Technology Officer
“Our experience with AG was excellent, characterized by an efficient workflow and professional execution; we couldn't be more delighted!”
Harvard University
“The Cashmere Sale has been working with Arctic Grey for the past 5 years. Over the years Arctic Grey has done a great job of creating exactly what we visioned while constantly refining and improving every detail.”
The Cashmere Sale
“Our customers were given the opportunity to embark on an unforgettable journey, forming meaningful connections with beloved characters and creating a truly one-of-a kind shopping experience.”
Founder & CEO, Tired Mama
“Our customers were given the opportunity to embark on an unforgettable journey, forming meaningful connections with beloved characters and creating a truly one-of-a kind shopping experience.”
Founder & CEO, Tired Mama
“Their immense knowledge of Shopify Plus and exceptional communication skills, accompanied by a can-do attitude made Arctic Grey a fantastic partner.”
Founder
“Our customers were given the opportunity to embark on an unforgettable journey, forming meaningful connections with beloved characters and creating a truly one-of-a kind shopping experience.”
Principal, The Wildflower Group
“The turn around times are typically always within 24 hours, sometimes even faster, and the work done is always phenomenal. We recommend Arctic Grey.”
Chief Operating Officer
“They created engaging opportunities for our customers to interact with the characters we love, turning shopping into an unforgettable experience.”
Principal, The Wildflower Group
Through innovative initiatives, our customers were afforded the chance to form connections with beloved characters - transforming shopping into an entirely unique experience.
Principal, The Wildflower Group
“Arctic Grey quickly distinguished themselves as a top-tier partner, armed with extensive Shopify Plus expertise and clear lines of communication.”
Founder - Sarah Chloe Jewelry
“Throughout the process they demonstrated an unparalleled level of enthusiasm and commitment to success that truly made them stand out from the rest.”
eCommerce Manager
