Refund policy

Arctic Grey, Ltd. (hereinafter referred to as "Arctic Grey"), as a provider of non-tangible, non-returnable, and easily replicable goods and services, shall not issue refunds once the order has been fulfilled and the product or service has been delivered or made accessible to the public.

It is the responsibility of the consumer to familiarize themselves with Arctic Grey's refund policies prior to making any purchase. It must be noted that the goods and services offered by Arctic Grey are easily replicable and cannot be returned or refunded once they have been delivered.

In exceptional circumstances where the integrity of the product or service may have been compromised, Arctic Grey shall offer a 100% refund if requested prior to the delivery of the product or service. For first-time customers of Arctic Grey, a full refund shall be granted if the customer is not 100% satisfied with the services provided. This constitutes Arctic Grey's 100% Customer Satisfaction Guarantee.

Refunds shall not be applicable to purchases made before June 1st, 2015, work that has been made accessible to the public, or after thirty-five (45) calendar days from the date of the initial payment. In addition, refunds shall not be granted for bulk hour purchases, marketing campaigns, SEO services, site speed services, graphic design services, or shared screen training services.

Arctic Grey's policies are available for review prior to making a purchase and the company shall not be held responsible for a lack of understanding of these policies by the consumer. Arctic Grey shall not honor refund, return, or exchange requests for incompatibility of its products with third-party software unless explicitly stated in the product description. Arctic Grey does not guarantee compatibility with third-party programs and does not provide support for these programs.

The only circumstances under which Arctic Grey shall honor a refund request are as follows:

  1. For first-time customers of Arctic Grey, a full refund shall be granted if the customer is not 100% satisfied with the services provided, as per the 100% Customer Satisfaction Guarantee.

  2. In the event of major defects, the customer must report the issue to the Technical Support Team within 72 hours of receipt. Arctic Grey reserves the right to correct the error within 72 hours of receiving the complaint. If the error is approved and not corrected within the 72-hour period, a full refund shall be issued to the customer. Alternatively, the customer may opt for a replacement product of equal or similar value, for which temporary access to the customer's admin account may be requested by Arctic Grey's technicians to resolve the issue. Failure to provide timely access or refusal to grant access shall result in disqualification from receiving a refund.

  3. In the event that the product is not as described, the customer must report the discrepancy to the Technical Support Team within 7 days of purchase and provide clear evidence of the discrepancy. Refund requests based on false expectations or desires shall not be honored. Evaluation samples are available in the free sample templates section.

Refund requests must be submitted to within 7 days of the initial transaction and include a detailed explanation for the request. Requests that contradict Arctic Grey's terms and conditions policies shall not be honored. If a refund exception is granted, it shall only be fulfilled upon receipt of a signed Waiver of Copyright from the customer.

The Technical Support Team is available to assist with any issues and promises prompt and professional support. Thank you for choosing Arctic Grey's products and services.